FAQ

I don’t have a Paypal account – can I still place an order?

Yes, Paypal allows you to use your credit/debit card even if you do not have a Paypal account.

You can also pay by credit/debit card via the Worldpay payment option.

How do I place an order?

Ordering is easy,

  1. Click the product you require, choose your size, stock and quantity
  2.  Add the item to your basket, select your delivery method and enter your shipping instructions.
  3.  Enter your payment details, upload your artwork and your order is placed.

You will then receive a confirmation email to confirm the order.

Will you check my file before printing it?

Yes, we will always check your files before we print.

If we find anything wrong with them in terms of quality, position, size etc. we will always contact you and advise you on the best way to sort it. If you can’t, we will offer a solution.

Unfortunately we do not check files for spelling errors.

What type of file formats do you accept

Adobe Acrobat PDF format files are our preferred choice. PDF’s must be press optimised (print ready) with bleed and crop marks.

Quark Xpress or Adobe InDesign files are acceptable if ‘collected for output’ (QuarkXpress) or ‘packaged’ (Adobe Indesign) so that all the files and fonts are included. Pages must be set up to the correct size with bleed.

Illustrator files are acceptable, ideally saved in .PDF format. Bleed and crop marks must be included and all fonts converted to outlines.

Photoshop or similar files should be supplied as 300dpi CMYK. Highest quality JPG is acceptable, bleed and crop marks must be included.

Microsoft Word, Excel, Publisher and PowerPoint files are acceptable, but ideally should be converted to PDF format.

I have place an order but just noticed a mistake on my artwork?

It is very important that you check that all information is correct before you place your order (it may be useful to get someone to have a look at the files before sending them). If you do find that you have made a mistake it is very important that you contact us immediately. We want you to be happy so if your job has not been processed then there will be no charge and we will await your new file(s). If however your job has been completed or processed then unfortunately we would need to charge you the extra.

I have order booklets, how do I supply my file?

We require single page PDF files in sequential order eg 1, 2, 3,etc, NOT as spreads, you don’t need to worry about how the booklet will work, we can do that for you.
If you have set the pages up at A4 but want A5 dont worry we can scale them down to fit.

Will you check my leaflets folds correctly?

Yes anything that is folded would be checked before we run the job, we would contact you if there is a problem.

Can I get a proof?

We can provide a printed proof but there would be an additional charge.
Please call or email us to discuss.

Will the colours printed be the same as I see on my screen?

No. This is because the image you see on your screen is made up of RGB colours and your screen is in effect a big light bulb, so what you see is called additive colour. As paper cannot be illuminated, the ink colours do not have the benefit of enhancement by light, thus making them brighter (commonly referred to as subtractive colour). We do however calibrate our printers to ensure the best colour range possible. If in doubt we recommend you order a proof. If you do not order a proof you will be agreeing to accept any final prints unchecked. 

What is bleed?

Bleed

Bleed is a very important element that must be taken into consideration when creating any printed piece. Bleed refers to any artwork where colour is going to the edge of the page. You must provide additional colour or image outside the cut area so when items are cut down there is no white paper showing around the edge of a printed piece. We would also advise text and borders etc. be around 3mm away from the edge of the printed piece.

If you need advise on adding bleed give us a call on 0113 2637127

How do I know the total cost?

All prices shown are excluding VAT but include standard delivery.

Can I contact you in person or over the phone?

Yes, you can call in to our office and discuss your requirements in person. Our opening times are Mon – Fri 9am – 5pm or you can give us a call on 0113 2637127.